Terms and Conditions and Important
Here is our important information
booking information
Our apartments are only reserved for the number of people specified in the reservation confirmation. The apartments, as well as all the facilities and amenities of the house are reserved exclusively for guests who are registered and registered with us. Further subletting of the premises is not permitted.
Ticketing
Your booking is considered fixed when the deposit for your holiday has been credited to our account. If we do not receive the deposit by the agreed date, the reservation will be forfeited. We will inform you about the amount of the deposit and bank details in the reservation correspondence.
payment options
You can pay your apartment bill in CASH or by advance bank transfer (two weeks before arrival you will receive a reminder email).
Of course, the deposit paid will be deducted from the room bill.
Deposit
At check-in we charge a deposit of € 200 per apartment in cash .
Of course, you will get this back if you leave the apartment properly.
Final cleaning
This is included in the apartment price, but unfortunately we have to charge for damage caused by improper use and excessive soiling.
check in
from 3 p.m. to 6 p.m
If you arrive later, we ask that you inform us in advance.
!! For a problem-free journey, we recommend our winter guests to take snow chains with them !!
We ask that you bring slippers with you.
Pets are not allowed with us.
check out
until 10.00 a.m. on the day of departure
cancellation conditions
It’s a shame if a room remains free although other guests would have liked to book. Therefore, we ask you to inform us in writing in time if you cannot arrive at the agreed date.
The following costs apply in the event of cancellation:
- Up to 3 months before booked arrival: free of charge
- 3 months to 1 month before booked arrival: 40% of the total travel price
- 1 month to 1 week before arrival: 70% of the total travel price.
- Within the last week before arrival: 90% of the total travel price.
If you arrive late or leave early, we allow ourselves to charge the entire travel price, as we can no longer rent the apartment at short notice.
No payment can be made for services not consumed.
In addition, the Austrian Hotel Regulations apply as a basis. A cancellation can only be accepted in writing. ( link terms and conditions )
travel insurance
We recommend our guests to take out travel cancellation insurance .
